Refund and Return Policy
Effective Date: [ 01 . 01 . 2025 ]
1. Introduction
Thank you for choosing the Orient Valley for your musical instrument needs. We are dedicated to providing you with high-quality products and excellent customer service. This Refund and Return Policy outlines our procedures for returns, refunds, and exchanges to ensure a smooth and satisfying shopping experience. By making a purchase from The Orient Valley, you agree to the terms and conditions outlined below.
2. Return Eligibility
2.1. Timeframe: You have [30] calendar days from the date of delivery to initiate a return.
2.2. Eligible Items: To be eligible for a return, the item must meet the following criteria:
The item must be in its original packaging.
The item must be unused, unaltered, and in its original condition.
The item must include all accessories and documentation that accompanied it.
2.3. Non-Returnable Items: Certain items are non-returnable, unless they are received damaged or defective. These include:
Personalized or custom-made products.
Items marked as clearance or final sale.
3. Return Process
3.1. To initiate a return, please contact our Customer Support Team at:
Email: info@theorientvalley.com
Phone: [+905326295489]
3.2. Our Customer Support Team will provide you with detailed instructions on how to return the item. You are responsible for the return shipping costs unless the return is due to damage or an error on our part.
3.3. Inspection and Processing: Upon receipt of the returned item, our team will conduct a thorough inspection. If the item meets our return criteria, we will process your refund or exchange within [10] business days.
4. Refunds
4.1. Method of Refund: Refunds will be issued using the same payment method you used for the original purchase.
4.2. Processing Time: Please allow [10] business days for the refund to appear in your account. Processing times may vary depending on your financial institution.
5. Exchanges
5.1. If you wish to exchange an item for a different one, please contact our Customer Support Team at the provided email or phone number, and we will assist you in processing the exchange.
6. Damaged or Defective Items
6.1. If your item arrives damaged or defective, please contact us within [7] days of receiving it. We will provide instructions for returning the damaged item, and we will either replace it or provide a full refund, including return shipping costs.
7. Order Cancellation
7.1. You may cancel an order before it has been shipped. Please contact our Customer Support Team as soon as possible to request a cancellation.
8. Contact Information
If you have any questions, concerns, or require assistance with a return or refund, please do not hesitate to contact The Orient Valley’s Customer Support Team at the following:
Email: info@theorientvalley.com
Phone: [+905326295489]
9. Changes to this Policy
Orient Valley reserves the right to update or modify this refund and return policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.
10. Legal Notice
This Refund and Return Policy is governed by the laws of [Ankara – Turkey Courts]. Any disputes or claims arising from or related to this policy will be subject to the exclusive jurisdiction of the courts in [Ankara – Turkey Courts].
Thank you for shopping with Orient Valley. We value your trust and look forward to serving you with the finest musical instruments and exceptional service.
